Privacy Policy

FlatFeeExpert.com respects your privacy. This Privacy Policy explains the types of information that may be collected when you visit the website, submit a form, request a seller net sheet, schedule a consultation or otherwise communicate with Phil Mills through the site.

It also explains how that information may be used and the choices that may be available to you. This website is operated in connection with Phil Mills’ California real estate activities under CA Flat Fee Listings, Inc.

1. Information We May Collect

Depending on how you interact with the website, we may collect:

• Identifiers and Contact Information: Your name, email address, telephone number, and property address.
• Property & Transaction Information: Details voluntarily submitted in connection with a potential real estate transaction, such as estimated sale price, approximate loan payoff, HOA details, expected selling timeline, and property notes.
• Communication Information: Messages submitted through forms, consultation requests, email or text communications, and records of inquiries.
• Website & Device Information: Technical data such as IP address, browser type, device type, pages viewed, referral sources, approximate geographic location derived from technical data, and interaction with website features via cookies or similar technologies.

Important Note: Visitors should NOT submit sensitive personal data through website forms, including Social Security numbers, banking credentials, credit card numbers, passwords, or government identification numbers.

2. How Information May Be Used

Information collected through this website may be used to:

• Respond to your inquiries and requests
• Prepare requested seller net-sheet estimates
• Discuss a property or potential real estate transaction
• Schedule and manage consultations
• Provide requested real estate resources and market information
• Follow up on seller or buyer inquiries
• Operate, maintain, and improve website functionality
• Measure website performance and traffic patterns
• Maintain business records relating to inquiries and real estate activities
• Comply with legal, regulatory, brokerage, or record-retention obligations
• Protect the website and users from fraud, abuse, or security threats

3. Real Estate Inquiries & Customer Relationship Systems

Information submitted through website forms may be entered into the customer relationship management (CRM) and communication systems used by Phil Mills and/or CA Flat Fee Listings, Inc. to respond to your inquiry and manage potential or active real estate relationships.

Submission of a website form does NOT by itself create an agency relationship, a listing agreement, a buyer representation agreement, a brokerage relationship, or a contractual obligation to provide services.

A formal real estate agency or brokerage relationship arises only through appropriate executed written agreements and disclosures.

4. Service Providers

Information may be processed or stored by third-party service providers supporting legitimate website and business functions, including website hosting, CRM platforms, communications tools, analytics, scheduling software, transaction-support technologies, and security providers. Service providers receive access only as reasonably necessary to perform their functions or as permitted by law.

5. Sale or Sharing of Personal Information

FlatFeeExpert.com does not sell personal information for money. Certain analytics, performance, or website technologies, if enabled, may involve data disclosures that could be considered “sharing” under some privacy laws. To the extent applicable law provides opt-out rights, we honor applicable browser-based opt-out signals and verified requests as required.

6. Cookies and Analytics

This website may use cookies, pixels, or web beacons for essential site operation, remembering preferences, measuring traffic patterns, and analyzing site performance. You may control cookie settings through your web browser preferences.

7. Data Retention

Personal information is retained only for as long as reasonably necessary to fulfill the purposes for which it was collected, to maintain appropriate business and transaction records, to comply with California Department of Real Estate (DRE) brokerage record retention rules, and to resolve disputes or enforce agreements where applicable.

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information. However, no internet transmission, website, email, or electronic storage system can be guaranteed 100% secure.

9. California Privacy Rights

To the extent applicable law provides specific privacy rights to California residents, those rights may include:

• Right to know or access personal information collected
• Right to request deletion of personal information
• Right to request correction of inaccurate information
• Right to opt out of certain sales or sharing where applicable
• Right to non-discriminatory treatment for exercising rights

To submit a privacy request, please email phil@flatfeeexpert.com with the subject line “Privacy Request”. We will take reasonable steps to verify your identity before responding.

10. Children's Privacy

FlatFeeExpert.com is intended for adults seeking real estate information. The website is not directed to children under 13 and does not knowingly collect personal information from children under 13.

11. Third-Party Websites

This site contains links to third-party sites such as Zillow, real estate portals, or external tools. FlatFeeExpert.com does not control and is not responsible for the privacy practices of third parties. Please review their policies independently.

12. Communications

If you submit an inquiry or consent to communication, Phil Mills or CA Flat Fee Listings, Inc. may respond by phone, email, or text message. You may opt out of promotional emails at any time by following the unsubscribe instructions or contacting us directly.

13. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in practices or legal requirements. Updated versions will be posted on this page with a revised Effective Date.

14. Contact Us